Cloud Native Pty Ltd (“Cloud Native“) operates cloudnative.com.au and may operate other websites. It is Cloud Native policy to respect your privacy regarding any information we may collect while operating our websites.

Website Visitors

Like most website operators, Cloud Native collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Cloud Native purpose in collecting non-personally identifying information is to better understand how Cloud Native visitors use its website. From time to time, Cloud Native may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Cloud Native also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on cloudnative.com.au blogs/sites. Cloud Native only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.

Gathering of Personally-Identifying Information

Certain visitors to Cloud Native websites choose to interact with Cloud Native in ways that require Cloud Native to gather personally-identifying information. The amount and type of information that Cloud Native gathers depends on the nature of the interaction. For example, we ask visitors who sign up at cloudnative.com.au to provide a username and email address. Those who engage in transactions with Cloud Native are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Cloud Native collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Cloud Native. Cloud Native does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Aggregated Statistics

Cloud Native may collect statistics about the behavior of visitors to its websites. Cloud Native may display this information publicly or provide it to others. However, Cloud Native does not disclose personally-identifying information other than as described below.

Protection of Certain Personally-Identifying Information

Cloud Native discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Cloud Native behalf or to provide services available at Cloud Native websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Cloud Native websites, you consent to the transfer of such information to them. Cloud Native will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Cloud Native discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Cloud Native believes in good faith that disclosure is reasonably necessary to protect the property or rights of Cloud Native, third parties or the public at large. If you are a registered user of an Cloud Native website and have supplied your email address, Cloud Native may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Cloud Native and our products. If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Cloud Native takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Cloud Native uses cookies to help Cloud Native identify and track visitors, their usage of Cloud Native website, and their website access preferences. Cloud Native visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Cloud Native websites, with the drawback that certain features of Cloud Native websites may not function properly without the aid of cookies.

Business Transfers

If Cloud Native, or substantially all of its assets, were acquired, or in the unlikely event that Cloud Native goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Cloud Native may continue to use your personal information as set forth in this policy.

Ads

Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Cloud Native and does not cover the use of cookies by any advertisers.

Privacy Policy Changes

Although most changes are likely to be minor, Cloud Native may change its Privacy Policy from time to time, and in Cloud Native sole discretion. Cloud Native encourages visitors to frequently check this page for any changes to its Privacy Policy. If you have a cloudnative.com.au account, you might also receive an alert informing you of these changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Contact Us

Business Hours

Our Sydney office is open Monday to Friday from 9am to 6pm.

Clients with a 24×7 support policy will be attended to outside our general business trading hours.

Remote Support

To get started download our support program and install it to your computer.

Once the program has installed and loaded, please provide the 9-digit number that appears to your IT admin.

Onsite Support

We take the health and safety of all our staff and clients seriously.

If you require onsite support, rest assured that our staff follow all Covid Safe practices where necessary.